Most of the time, we ask you to answer to enable around two hours, however in many cases we take action much sooner.

Most of the time, we ask you to answer to enable around two hours, however in many cases we take action much sooner.

I’ve chosen house delivery, do i have to signal for my package?

You will must be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize an even more convenient time.

Just exactly How am I going to know whenever my package will be delivered?

Regarding the early morning your QuickStart pack flow from to be delivered, your Yodel courier provides you with a calculated 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution window is definitely an estimate and can’t be guaranteed in full.

Just how long does the installation just take?

In general, we ask you to answer to enable around a couple of hours, however in many cases we take action much sooner.

Do i must sign when it comes to gear?

Yes, however, if you’re maybe perhaps perhaps not available, somebody aged 18 or higher can alternatively.

Let’s say We have difficulty with QuickStart self-installation?

We’ve a separate group to troubleshoot and make suggestions through each step for the process of the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you need to dig my garden up or driveway?

This will depend on your own home. If Virgin Media solutions have already been set up formerly, chances are that individuals won’t need certainly to. If you don’t, we possibly may have to do a tiny quantity of digging to be able to bring our system to you personally.

If you should be uncertain, we are able to organize a pre-install engineer trip to take a look and talk about the process ahead of time.

My driveway has provided access, performs this matter?

Yes, we are going to require you to offer us with a few of the neighbors’ details (name, address, phone number and current email address) therefore we will get authorization from their website in case we have to do a little digging.

Are you going to need to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed when you look at the property before, we might want to do smaller amounts of drilling so that you can feed our cable to the building. If you’re not sure, we could organize a pre-install engineer trip to have a look and discuss this to you ahead of time.

Do a satellite is needed by me dish regarding the home?

No, all our services fall our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that a issue?

Perhaps perhaps Not at all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for just one of our engineers in the future and set every thing up for you personally alternatively.

Our service promise Our service promise

Our service promise Our service vow

Unlimited Data Boost

That is qualified to receive a data boost that is unlimited?

All Oomph bundle customers whom experience a broadband fault leading to a total lack of connectivity.

Exactly just just How numerous SIMs are eligible to the info boost?

All SIMs you have actually in your Oomph account meet the criteria for a limitless information boost.

Just how long does my information boost last?

An data that is unlimited persists for a week.

If your fault is certainly not fixed in 7 days, can I qualify to get another limitless information boost?

Yes. Around 96% of broadband faults are remedied within 7 days. However if for just about any explanation a professional hasn’t had the oppertunity to eliminate the matter, a extra boost will be put into the account upon demand.

Next Day Engineer

Who is qualified to receive a overnight engineer?

You aren’t the Ultimate Oomph bundle is entitled to the solution.

When do i have to contact Virgin Media to make certain a following day visit is available?

Call before 7pm Monday to Friday for the overnight visit. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be found?

There are 2, 8am-12pm or 12pm-4pm.

Have always been we eligible for settlement if we cannot book a day engineer that is next?

Sporadically, inclement weather or disease may produce unavoidable circumstances, therefore our following day engineer just isn’t section of our automatic payment scheme. Nonetheless 99% of times, an engineer may be to you the overnight.

Will I usually have an engineer delivered for several faults?

We’ll constantly make an effort to fix any dilemmas straight away, but we can solve remotely, we’ll send an engineer if it’s not something.

Leave a Reply

You must be logged in to post a comment.